1. Overview
At Krunal Software, we are committed to ensuring your satisfaction with every purchase. This Refund & Return Policy outlines the terms and conditions for returning products, requesting refunds, and making exchanges. This policy applies to purchases made through our physical stores, our website krunalsoftware.com, and our online store at our shop.
2. Eligibility for Returns
You may request a return or exchange under the following conditions:
- Defective Product: The product received is defective, damaged during transit, or not functioning as intended.
- Wrong Product: You received a product different from what was ordered.
- Incomplete Order: The shipment is missing items or accessories that were part of the order.
- Dead on Arrival (DOA): For electronics and components that fail within 7 days of delivery.
3. Return Window
- 7 Days: For defective, damaged, or wrong products — initiate a return within 7 calendar days of delivery.
- 30 Days: For exchange requests (subject to product availability and condition).
- Warranty Period: For warranty claims, refer to the manufacturer's warranty terms. We assist with warranty facilitation for all authorized brand products.
4. Conditions for Return
To be eligible for a return, the product must meet the following conditions:
- Product must be in its original packaging with all accessories, manuals, and documentation.
- Product must be unused, undamaged, and in the same condition as received.
- Original invoice or proof of purchase is required.
- Products with serial numbers must match the serial number on the invoice.
- Software licenses, once activated, cannot be returned.
5. Non-Returnable Items
The following items are not eligible for return or refund:
- Products that have been used, installed, or altered from their original condition.
- Products with damaged or missing original packaging.
- Custom-built PCs or configured-to-order items (unless defective).
- Software licenses, gift cards, and digital products.
- Consumable items (thermal paste, cables, etc.) once opened.
- Products purchased during clearance sales or as "final sale" items.
- Home appliances that have been installed or used.
6. Refund Process
Once we receive and inspect the returned product, refunds will be processed as follows:
- Online Payments: Refunded to the original payment method within 5-7 business days.
- Cash Purchases: Refunded via bank transfer or store credit within 7-10 business days.
- UPI/Wallet: Refunded to the same UPI ID or wallet within 3-5 business days.
Shipping charges are non-refundable unless the return is due to our error (wrong/defective product).
7. Exchange Policy
Exchanges are subject to product availability. To request an exchange:
- Contact us within 7 days of delivery with your order details and reason for exchange.
- The product must meet all return conditions outlined above.
- Price differences for exchanged products will be charged or refunded accordingly.
- Only one exchange per order is permitted.
8. Warranty Claims
All products sold by Krunal Software come with the manufacturer's warranty. For warranty claims:
- Contact us with your invoice and a description of the issue.
- We will facilitate the warranty claim with the brand on your behalf.
- Warranty does not cover physical damage, liquid damage, power surges, or unauthorized modifications.
- Turnaround time depends on the brand's service center (typically 7-21 business days).
9. Enterprise & Bulk Orders
For enterprise, institutional, or bulk orders (10+ units):
- Return and refund terms are governed by the individual purchase agreement or PO terms.
- Custom-configured servers, workstations, or networking equipment may have different return conditions.
- Contact your dedicated account manager for specific terms.
10. How to Initiate a Return
To start a return or refund request:
Please provide your order number, product details, and reason for return when contacting us.
11. Late or Missing Refunds
If you haven't received your refund within the stated timeframe:
- Check your bank or credit card statement again.
- Contact your bank — refunds may take additional time to appear.
- If you've done all of the above and still haven't received your refund, contact us at accounts@krunalsoftware.com.
12. Changes to This Policy
We reserve the right to update this Refund & Return Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions about this Refund & Return Policy, please contact us:
