Privacy Policy

1. Introduction

Krunal Software ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website krunalsoftware.com, our online store at our shop, or interact with us in any capacity.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing/shipping address, and payment details when you make a purchase or fill out a contact form.
• Business Information: Company name, designation, GST number, and other details when you engage us for enterprise solutions.
• Technical Data: IP address, browser type, operating system, device information, and browsing behavior through cookies and analytics tools.
• Communication Data: Records of correspondence when you contact us via email, phone, WhatsApp, or contact forms.

3. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill orders, including shipping, delivery, and after-sales support.
• To respond to inquiries, provide quotes, and deliver customer service.
• To send order updates, invoices, and promotional communications (with your consent).
• To improve our website, products, and services through analytics and feedback.
• To comply with legal obligations and protect against fraudulent activities.
• To manage warranty claims, AMC contracts, and service requests.

4. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Payment processors, shipping partners, and hosting providers who assist in operating our business.
• Brand Partners: When required for warranty registration or product-specific support (e.g., MSI, Dell, HP, Lenovo).
• Legal Authorities: When required by law, court order, or governmental regulation.

5. Cookies & Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and improve your browsing experience.
• Analyze website traffic and usage patterns through Google Analytics.
• Enable social media features and embedded content.

You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionalities.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include SSL encryption, secure servers, and access controls.

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Order and transaction records are retained for a minimum of 7 years as per Indian tax and business regulations.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal obligations).
• Opt out of marketing communications at any time.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., our Shopify store, social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies independently.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Krunal Software
• FF-1, Shyam Darshan Complex, Above Saraswat Bank, Maninagar Cross Roads, Ahmedabad - 380008
• Email: accounts@krunalsoftware.com
• Phone: +91 97277 65789